Return policy

Our return policy lasts 15 days after you received the product. If 15 days have gone by since you received the product, unfortunately, we can’t offer you a refund or exchange.

Returns must be received in our warehouse within 30 days of the date when you receiving your item which you ordered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  [email protected] and send your item to:  Vojvođanski Bulevar 36/16, Pančevo, VO, 26000, Serbia.

Shipping

To return your product, you should mail your product to: Vojvođanski Bulevar 36/16, Pančevo, VO, 26000, Serbia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item you must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.